1. GENERAL POLICY
All deposits made to your account at the Website are considered final and non-refundable unless stated otherwise in this policy or required by applicable law. Refund requests will only be considered if submitted in accordance with this policy. The Website reserves the right to close your account and to refund to you the amount left on your real balance, not including bonus balance, subject to deduction of relevant charges, at its own discretion and without an obligation to state a reason or give prior notice. Before a refund is processed and the refund amount is calculated, all bonuses and winnings in your balance will be deducted. Registration on the Website is strictly prohibited for persons under the legal age of 18. If an account is created in violation of this rule, it will be permanently blocked, and a refund of the last deposit may be issued to the originating wallet.
2. REFUND ELIGIBILITY
Refunds may be issued in the following cases:
Technical Errors: If a deposit was duplicated or processed in error due to a technical issue on our platform.
Prolonged Inactivity: Refunds may be considered for unused funds in dormant accounts, as required by applicable laws.
Regulatory Requirements: Refunds may be issued in compliance with jurisdictional requirements or legal rulings.
3. CONDITIONS FOR REFUND REQUESTS
Refund requests must be submitted within a reasonable period of the deposit transaction, as set out by the Website. Proof of identity and supporting documentation — such as proof of residence, wallet ownership, and transaction records — may be required to process your request. Because the Website operates in cryptocurrency, refunds are generally returned to the originating wallet, and the value returned reflects the amount received net of network and processing costs; the Website is not responsible for exchange-rate movement between the time of deposit and the time of refund.
4. NON-REFUNDABLE SCENARIOS
Refunds will not be issued in the following cases:
Wagered Funds: Funds that have been used to place bets or participate in games are non-refundable.
Bonus Funds: Refunds do not apply to bonuses, promotional credits, or Free Spins.
Self-Exclusion Breach: If you violate our self-exclusion policy, refunds may not be processed.
Suspicious Activity: Refunds will not be issued for accounts under investigation for fraud, money laundering, or other illegal activities.
Restricted Countries: Refunds will not be issued for accounts registered from, or which deposited from, restricted countries as per the Website's Terms of Service and applicable law, including all FATF blacklisted countries, which include the Democratic People's Republic of Korea, Iran, and Myanmar.
5. REFUND PROCESSING
Approved refunds will be processed as soon as reasonably practicable from the date of approval. Any applicable network fees or processing costs related to the refund may be deducted from the refunded amount, except where prohibited by law.
6. CONTACT INFORMATION
In case of any questions or complaints, you can communicate via the email specified in the Terms of Service. Live Chat is available on the Website. Please include your account details and the relevant transaction information when submitting a refund request.
7. AMENDMENTS
This Refund Policy may be amended at any time. Any changes will be communicated via email or our Website. Continued use of our platform constitutes acceptance of the revised Refund Policy.